What our Customers say...
Water Damage Testimonials
I’m beyond grateful and thankful to SERVPRO! Our crawl space became a swimming pool after a heavy rain when our sump pump failed and SERVPRO was at our home instantly.
The crew was professional, thorough and very kind. Walden and his team turned our disaster back to normal so quickly! It’s very reassuring and comforting to know SEVRPRO is there in case fire or water invade your home!
I had a flood in my basement and Walden and team were very responsive. They treated the space promptly, were very knowledgeable, and operated in a very professional manner. Having a flooded basement is stressful and this crew made the experience as pleasant as it could be.
Our sump broke and flooded our basement. The water rushed in quickly. I didn’t know what to do. My husband was out of town. Prior to owning SERVPRO, I worked with Walden and knew he started his business so I called him. He jumped in and helped. He was truly amazing. I highly recommend Walden and his team. Thank you Walden!!
Walden and the team at SERVPRO provide quality service and the best customer service. Walden came highly recommended from my trustworthy plumber to help mitigate water damage from a burst pipe. Even though his team had been working long hours because of the freezing temperatures, they did high quality work, cleaned up after themselves, and were always friendly. Walden explained the process clearly and answered all of my questions (which is a lot). When there was more bad news to deliver, he did it in an honest, but empathetic way that made the whole process less overwhelming. No one wants water damage, but if that is what you have, Walden is your guy! The team at SERVPRO was a pleasure to work with even during a stressful time
Walden and his team were fantastic. We had never had water in our basement before, and they cleaned and removed the damage and mold. They were professional, courteous and attentive. While I hope I don't have to deal with these issues in the near future, I wouldn't hesitate to contact SERVPRO of Northbrook again. Highly recommend!
Walden was so friendly, professional and on top of everything. He came to evaluate our water issue immediately and then started the mitigation /drying process right away. He also had a very competitive price for his services. Highly recommend!
SERVPRO of Northbrook does great work! I've had to use them twice and found them to quick, professional and willing to provide detailed information on taking care of our issues.
Walden called me back immediately and handled my small water leak like I was a major water leak!! Walden and his team were professional and got everything dry and ready to be fixed in less than 2 days. This process was not as painful as I thought it was going to be. I felt safe and COVID safe when his team came in to fix the house!!
Thank you SERVPRO, Walden and Team!!
Walden at SERVPRO showed up quickly on a Saturday morning, surveyed our situation and immediately got to work. His crew were all friendly, conscientious, and worked efficiently and quickly. These are the people you want working with you when you have an emergency! They were thorough and cleaned up everything when they were done. They answered any and all questions and were professional and courteous. I certainly don't want any more disasters but I'd work with Walden at SERVPRO any time.
We had some water seepage in our finished basement after a strong storm came through a few weeks ago. We were freaking out until we called Walden at SERVPRO. Walden immediately helped us and was able to put our minds at ease by providing his advice on how to address the situation and explained the details of the water removal & drying process. We also hired SERVPRO to deep clean the carpet too. Walden and the crew performed the work diligently and quickly. We are very happy with the results and strongly recommend hiring SERVPRO to anyone who is in need of such work! THANK YOU SERVPRO!!!
Walden was so responsive. He had his team out within 2 days and the mess was gone. I feel very confident that they stopped the mold from proliferating after our water damage because the smell is gone too. The guys were very professional and respectful of my home and the adjacent undamaged areas. Strongly recommend them.
Walden and his team were WONDERFUL to work with! We discovered a massive flood in our basement late at night and he was there within an hour to help us pump out water until the early morning hours. He and his team worked tirelessly to make sure everything was completely dry and helped answer any questions we had. Even pointed us in the direction of a great plumber. Most importantly, he's quick with communication and I never felt left in the dark. Cannot recommend them enough!
They did an excellent job and we hope we never see them again! Ha! They were quick, efficient and professional. Great, great service and I highly recommend.
HIGHLY RECOMMEND. SERVPRO of Northbrook is the team to call when disaster strikes. Highly trained staff who know what they are doing. My story is a funny one. The girlfriend put dishes in the sink and started the water. We were late to the movie and ran out. We forgot about the water. Came home and the sink had filled up and the water pouring out all over the floors of our home. Into the carpet and the wood work. Called SERVPRO of Northbrook and they responded at 10:30pm at night. They worked directly with my insurance company and started the dry out process. David checked in with me personally the next morning to see how things were going. Their staff knew what they were doing and took care of my home as if it was their own. Got a water or fire problem call them and ask for any of these three cause they will take care of you.
Excellent service, excellent crew, and exceptional leadership. A hardworking company that knows exactly what needs to be done.
SERVPRO of Northbrook/Wheeling / Glencoe did a great job drying out our home after a substantial flood in our kitchen and living area. He brought in large dryers and humidifiers. Since the flood seeped under the baseboard, we had a concern about MOLD growing inside the walls. Thankfully our insurance company sent SERVPRO Northbrook /Wheeling / Glencoe before the word MOLD was uttered. We lived with the giant green machines for three days terrifying the pets and annoying the kid. Yes. They were loud and they were everywhere but there is NO MOLD ten days from the flood. NO. MOLD. David came daily and took readings throughout the house to determine the remaining moisture. He also took three rugs to clean and dry, came back beautiful. This was not a fun week and the floor was totaled but we are very happy with the end result. NO MOLD. Thank You SERVPRO of Northbrook/Wheeling / Glencoe.
John, Dan and his crew did a great job of removing drywall, carpet and padding along with a vanity that was clearly messed up from sewage backup. Then cleaned and disinfected my entire basement. They were professional and did a heck of a job.
They met my expectations and clearly know what they are doing. If you have any issues that fall into their services do yourself a favor and call!
These guys were AMAZING!!!!! I had a water leak from my upstairs bathroom into my living room---ICK. I called SERVPRO of Northbrook, ( a friend of mine had used them before) explained what was going on and that I needed help. Steve, the owner of the company said he would get someone to the house in about an hour. 45 minutes later 2 men showed up and were able to get things under control immediately. I hope I don't have any more emergencies, but if I do I am calling SERVPRO of Northbook. Thanks again to Steve and his crew for a job well done.
My house flooded drastically and I didn't know what to do , I googled Emergency services and they came up , the staff was amazingly incredible, they did such a great job , best quality and work , very impressed and will definitely recommend them to anyone and everyone
I just had my 2nd floor toilet break. It seeped into the first floor. I called my insurance company and they told me to find someone locally. I called these guys and spoke with a man named Anthony. He came out within an hour, I was surprised at how fast they got to my property. They took a bunch of photos and talked to my insurance rep. My insurance approved us to proceed and they started work the next morning. They dried out the hardwood floors on the 1st floor and they opened the ceiling to dry it out there. Impressive! All done in about 3 days. The dehumidifier was there for the 3 days, and it was not huge so it wasn't a big deal. Very friendly, highly recommend.
I had a water leak in my bathroom which affected my downstairs neighbor's bathroom ceiling. I immediately called SERVPRO of Northbrook. They arrived within 30 minutes! They assessed the problem and started to fix it right away. They were very professional and nice and I was very thankful for the great job they did.
So, it turns out that there are companies who specialize in disaster cleanup. This isn't something I necessarily ever wanted to be an expert on, but now I know who to call if we ever have another catastrophe: SERVPRO of ...MoreSo, it turns out that there are companies who specialize in disaster cleanup. This isn't something I necessarily ever wanted to be an expert on, but now I know who to call if we ever have another catastrophe: SERVPRO of Northbrook/Wheeling/Glencoe. A few weeks ago, of our house in Glenview IL was flooded over an inch deep with water from a broken fridge. We called SERVPRO of Northbrook/Wheeling/Glencoe even though it was Friday at rush hour, they got to our house within an hour, and immediately started getting the water out, toted furniture to dry ground, and set up fans and dehumidifiers that ran for the next week. The house sounded like an airplane hangar, but those things did the job -- everything was bone dry. A flooded house is awful, but SERVPRO of Northbrook/Wheeling/Glencoe helped make it a lot less worse. Five big stars.