Transparency is key when hiring a commercial restoration company!

5/20/2019 (Permalink)

When it comes to small pipe leaks, or drywall repair, most business owners think that they can probably handle that themselves.  When it comes to your entire building flooding or experiencing a fire, you would have to call a professional restoration company.  But who do you choose?  With the amount of restoration companies popping up daily, its hard to choose who would be the best to hire.  When hiring a restoration company, keep certain things in mind.

Go to their website

This may sound a little scary, given the amount of scams and false information on the internet, but you will know immediately if their website is legit.  Some things to think about would be links to their services.  Look to see if they have links that talk about fire or water damage, and the process that is performed in these services.  If it is a professional website, it will be clear, concise, and informative.

Give them a call and quiz them

Once you have reviewed the websites, come up with a few questions you may have for the company.  If they are professionals, they should be able to answer the questions without asking the manager, or putting you on hold.  They should be able to give you clear examples of how they have worked with these issues in the past.  If they become annoyed, or frustrated, then you know they are not the ones for you!  Professionals need to be compassionate towards their customers, because they are already dealing with a mess. 

Read the Testimonials

Yelp, google, and facebook are great ways to read the testimonials of the restoration company you are potentially going to be hiring.  Companies can never delete these reviews, they can only receive good reviews to counteract the bad ones, which makes it a very accurate depiction of what kind of company you may be dealing with.  Look at the good and bad reviews and make a educated assessment on the type of company they may be.

If you ever have any questions, give SERVPRO of Northbrook/Wheeling/Glencoe a call at (847)498-8889!